What is the recommended action if a guest refuses help while visibly distressed?

The appropriate action to take when a guest refuses help while visibly distressed is to continue monitoring the situation. This approach allows you to keep an eye on the individual to ensure their safety without escalating the situation by applying pressure or force. Monitoring provides an opportunity to assess any changes in the guest's condition and to be ready to intervene if their distress increases or if they show signs of needing assistance.

Staying vigilant is crucial in such scenarios, as the guest may change their mind about accepting help or may require immediate attention due to worsening conditions. This ongoing observation can also reassure the individual that help is available if they ultimately decide they need it.

Engaging in forceful persuasion or offering incentives could increase stress and exacerbate the situation, which is not a safe or effective approach. Calling for additional lifeguards could be warranted if the situation escalates, but simply monitoring ensures that immediate action can be taken if necessary while respecting the guest's autonomy.